Privacy policy

Last updated: September 2026

Vestigium XIII ("we", "us", or "our") operates this online store and values your privacy. This Privacy Policy describes how we collect, use, and handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) when you visit our site, make a purchase, or communicate with us.

1. Personal Information We Collect

We collect personal information necessary to process your orders and provide a seamless shopping experience:

Contact Details: Your name, billing address, shipping address, email address, and phone number.
Order & Transaction Details: Items purchased, cart history, size selections, and order receipts.
Payment Information: Payment details processed securely via our checkout providers. We do not store full credit card numbers on our servers.
Device & Usage Data: IP address, browser type, device information, tracking pixels (including Meta/Facebook advertising pixels), and interaction with our website collected via cookies and analytical tracking scripts.

2. How We Use Your Information

We collect and use your personal information to:

Fulfill and deliver your custom print-on-demand orders via our production partners.
Send order status notifications, shipping tracking, and customer support communications.
Detect and prevent fraudulent transactions or security threats.
Send optional marketing communications (you can unsubscribe at any time).
Data Retention: We only retain your personal information for as long as necessary to fulfil your orders, comply with our legal and Australian tax audit obligations, and resolve disputes. When data is no longer required, it is securely destroyed or de-identified.

3. Disclosure of Information to Third Parties

We only share your information with trusted third-party service providers necessary to operate our store:

Shopify: Our e-commerce platform provider (data hosting, cart, and checkout processing).
Fulfilment Partners: Local apparel production facilities and textile printing partners utilizing secure automated application pipelines (APIs) to receive your shipping, size, and design details to print and dispatch your garments.
Payment Gateways: Financial services handling payment authorization securely.

We do not sell, rent, or trade your personal information to third parties for commercial gain.

4. Overseas Data Transfers

Our site is hosted by Shopify. Your information may be transmitted to, stored, or processed on secure servers located outside Australia, including in the United States, Canada, and Singapore, in compliance with applicable data protection standards.

5. Access and Correction

Under Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request corrections if the information is inaccurate or out of date. To make a request, contact us at support@vestigiumxiii.com.

6. Complaints & OAIC Contact

If you have a question or complaint regarding how your privacy has been handled, please contact us first at support@vestigiumxiii.com. We aim to respond and resolve all inquiries promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):